Returns

When you return a Product to us:

  • – because you have cancelled the Contract between us within the seven-day cooling-off period (see Section 4 Consumer Rights), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
  • – for any other reason (for instance, because have notified us in accordance with paragraph 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.

If you receive a damaged or faulty item, please email us (link to contact us page)  so that we can accommodate the return and replacement of your item. Returns must be unused and returned along with the original packaging.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges incurred by you for sending the item to you and returning it to us. We will process returned Products as quickly as possible and send you a refund or replacement. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If you do not have a returns form to hand, you can download one by Clicking Here.

Please obtain proof of posting (free from your Post Office) when returning goods, as we cannot provide a refund or exchange if we do not receive the original goods back. Unfortunately we do not offer a free returns service (unless the Products are defective in accordance with clause 8.3).

Post your item together with the completed returns form to:

Morgan & Oates LTD
Old Station Yard
Symington
Biggar
Lanarkshire
ML12 6LQ
Scotland